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Frequently Asked Questions

 

How can I apply a promotional code or gift certificate?

Step 1: Click on your shopping cart in the upper right hand corner of the screen. (This will show you all of the items you have selected and the sizes)

Step 2: Scroll down to the Discount Codes section

Step 3: Input the code and click "Apply Coupon" (This will apply the discount to your total cost)

Step 4: Click Proceed to Checkout and continue entering your information

 

If the promotional code doesn’t work – please contact us at 905.707.8998 ext 246 or Candrade@rugbycanada.ca and we will be happy to help!

 

Why is FedEx less expensive than Canada Post?

With the high volume of packages that Rugby Canada sends, we are able to offer our customers a discounted shipping rate through FedEx.

 

Where is your store located?

The Rugby Canada storefront is located in our Head Office at 30 East Beaver Creek Rd., Suite 110, Richmond Hill, Ontario.

 

What are your store hours?

The Rugby Canada store hours are Monday to Friday 9:30 am – 3:30pm (EST).
(Excluding Holidays, and days leading up to and during Rugby Canada International games and Competitions).

 

Why do I have to make an appointment to come into the store?

The Rugby Canada warehouse is located offsite, we like to hear from our customers before they come into the store to make sure that we have the products they are interested in – in the right size – available when they arrive.

 

I really like some of your products but you don’t have my size available, do you restock?

Please send us an email to candrade@rugbycanada.ca and we will let you know if the products that you are interested in will be restocked.

 

I am having difficulty understanding the size chart, can you please clarify?

The size chart is broken down by the different brands that we carry. Not all brands fit in the same way, so we have listed the size of each brand to make sure our customers can pick the size that will be the best fit.

 

How do I search the Rugby Canada Store through social media?

The store, and all of its current promotions can be found at

 https://www.facebook.com/RugbyCanada - like our page to stay connected with all things rugby in Canada!

 https://twitter.com/rugbycanada - follow us get up to the minute facts and updates on our national teams and store

 http://instagram.com/rugbycanada/ - follow us to get the latest information on promotions and International games and competitions!

http://www.pinterest.com/rugbycanada/ - follow our Pinterest boards to see what inspires us! 

www.rugbycanada.ca - and don't forget to check out the Rugby Canada website for daily articles and infromation on all Rugby Canada events and National Teams! 

 

How can I submit a team order?

Contact us at 905.707.8998 ext 239 or mdrake@rugbycanada.ca to inquire about prices, availability and order forms for all of your team needs.

 

My team is going on tour, who can I speak to about donations or placing an order for gift items?

Contact us at 905.707.8998 ext 246 or candrade@rugbycanada.ca for any questions about donations and gifts.

 

My team/club/school is hosting a fundraiser. Who can I speak to about donations from Rugby Canada? 

All donation requests can be directed to Penny Kroll, Fund Development Manager at 905.707.8998 ext 240 or pkroll@rugbycanada.ca 

 

If you have any other questions, please contact us at 905.707.8998 ext 246 Curtis Andrade - candrade@rugbycanada.ca